Highly Trained
Frequently Asked Questions
Our team is very experienced in both residential and commercial projects with an attention to detail that guarantees client satisfaction.
Do you offer emergency or weekend service?
At this time we do not. All phone calls will be returned. We’ll gladly schedule you for our first available time.
I have a clog in my sink/toilet. Can you come snake the line?
Yes we do. For larger jobs we would refer you to a drain company. They are better equipped to clear main sewer drain blockages and can also camera the line if needed. If you a company to help you with that, contact us and we will refer you.
How often should my air filter be changed?
While every home is different, we recommend replacing every 6 months with high quality pleated filters.
When should my HVAC system be serviced?
Early Spring for the AC portion of the equipment and early fall for the heating portion.
How do I know when my water heater needs to be replaced?
Most water heaters last about 8 to 10 years. If you are having problems with brown water out of the hot side faucets or start to see any signs of leaks on the water heater it’s a good time to schedule a replacement.
Will a programmable thermostat really save me money?
Yes, you can save up to 10% a year. For example, in the winter if you set the thermostats program to a cooler temperature while you sleep or are away from home.
How can I reduce my energy costs??
High efficient equipment can greatly reduce your energy costs as well as routine maintenance to help keep your equipment running at peak performance.
How can I reduce allergens and improve the air quality in my house?
Changing your filters regularly with high quality MERV 8 or higher filters. We also recommended having an Ultraviolet purifier installed into your HVAC system.
What is that hissing noise coming from my toilet?
The fill valve is replenishing lost water from the tank, most likely caused by a failing flapper inside. It’s a minor issue and you can schedule a service call to have repaired.
Why does my tub spout and shower head constantly drip?
There is a spindle inside that probably needs to be replaced, turning the handle tighter may not be the best idea either as the handle may break.
Can I improve the low water pressure in my house?
Yes, if you have a well system it may be as simple as adjusting a pressure switch. If you have city water, a booster pump system can be installed to solve this issue.
What type of water filtration do I need for my house?
Whether you have city or well water, the best thing to do is have a water sample taken. We submit that to a lab that will provide a report on the water quality and from there we can determine what type of system will be best for your needs.
What type of rebates are available to me for new HVAC equipment?
You can visit masssave.com and click on rebates and incentives which you’ll find all rebates available to you.
What do I do if I have leaking water from a pipe in my home?
The best thing to do is to turn the water off and schedule a service call. If you don’t already know where the main water shut off is to your home, you should familiarize yourself in case of an emergency situation.